The Mission

Providing technology tools and training to bridge the digital divide.

The Situation

To measure the effectiveness of its Computer Basics classes for adults, the Kramden Institute uses pre- and post-class surveys to assess students’ comfort levels across key areas of computer literacy and gather additional feedback.

As the program expanded and began to capture support from state and federal funding, it became increasingly important to ensure that measurement methods were not only accurate, but also robust, scalable, and repeatable - supporting both internal program improvements and external reporting needs.

Solutions Delivered

• First, Impactful Insights re-developed Kramden’s survey analysis process, incorporating more rigorous statistical methods and curating a clear set of data outputs to strengthen the reliability of conclusions and better surface actionable insights.

• Once the new framework was in place, we built a semi-automated reporting process to allow staff to quickly and consistently generate reports from incoming survey data.

• We provided training for Kramden staff on report creation and troubleshooting, ensuring they could manage the process independently and continue leveraging data to strengthen programming and support fundraising efforts.